Support
Everything below covers the questions we get most. If your answer is not here, email pauliusmasalskasco@gmail.com — a person reads every message, usually within a day or two.
Getting started
- Create an account at the dashboard with email, Google or X.
- Connect a platform from the Connect panel. TikTok opens the official TikTok authorisation screen; Instagram and YouTube just need your public @handle.
- Wait for the first snapshot. Lifetime totals appear right away. Daily and 7-day movement needs at least one overnight snapshot before it can show a real change.
Connecting TikTok
VIEWSSS uses TikTok Login Kit. You are sent to TikTok, you approve read-only access to your own profile and video statistics, and TikTok sends us back a scoped token. We never see your TikTok password.
You can connect several TikTok accounts to one VIEWSSS account — useful if you run more than one account for the same product. Each shows as its own row and all of them roll into your total.
To disconnect, open Settings in the app and remove the connection. That revokes the token with TikTok and deletes the stored profile data on our side.
My numbers look wrong
- Totals are lifetime. The big number is the sum of lifetime views across connected accounts, not views since you signed up.
- Platforms lag. View counts come from the platforms themselves and can be delayed by several hours on their side.
- New accounts have no history. A 7-day figure only becomes meaningful once we have seven days of snapshots for that account.
- A handle changed. If you rename an account, reconnect it so we track the new handle.
The arena
The arena is the public leaderboard on our homepage and in the app. Appearing on it is opt-in: you choose a display name to join, you can appear anonymously, and you can leave at any time from Settings. Your numbers are private until you decide otherwise.
Your data, and deleting it
- Disconnect a platform — revokes and deletes that platform's tokens and profile data.
- Remove a handle — stops all further collection for it.
- Delete your account — removes your account data. Email pauliusmasalskasco@gmail.com if you also want every associated record erased, or if you want a copy of your data first.
The complete inventory of what we store and why is in the Privacy Policy. Your rights and responsibilities as a user are in the Terms of Service.
Reporting a problem
For bugs, include what you were doing, which platform was connected, and roughly when it happened — that is usually enough for us to find it in the logs. For security issues, write to pauliusmasalskasco@gmail.com with "security" in the subject and we will respond as a priority.